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PUEBLO, Colo. — Wal-Mart said Monday that a woman’s emotional Facebook video about her experience at a store in Pueblo is not true.

Paige Yore’s heartbreaking post about her shopping experience went viral before she made it private. It was viewed 25 million times on YouTube before York made the video private.

Yore claimed she was waiting in line for about 20 minutes when she saw a young cashier having a hard time and watched a woman yell at the young man.

In the video, Yore said she watched the woman yell at the boy when her card was declined.

Yore claims she hugged the cashier as he began to cry, and that the cashier said his mother committed suicide that morning.

“This is not true,” a Wal-Mart media relations representative told KRDO on Monday.

Wal-Mart told the Colorado Springs station that the company has spoken with the cashier and that his mother is alive.

The company also told KRDO that it reviewed surveillance video from the store. It did not find evidence of any yelling, or that Yore hugged the cashier.

There was some tension between the cashier and the customer in front of Yore, the Wal-Mart spokesman said, but it was because of a language barrier.

On Saturday, a day after the video was posted, Yore wrote that she was reaching out to Wal-Mart corporate because she wanted to track down the cashier and raise money for him.

On Monday night, Yore disputed Wal-Mart’s claim, saying she stands by her video.

“What I am doing is not about the fame, it’s not about the money, it’s not about being on ABC. It’s about touching people’s lives in a world where we all forget what the meaning of Christmas is,” Yore told KRDO.

Yore told the station she received hateful emails and several death threats after Wal-Mart disputed her story.

“I just want everyone to know that I am here to inspire people. I’m not here to cause any problems. I’m just a normal girl from Idaho, just another cow girl, and just happened to go viral,” Yore told the station. “Did I plan on it? Absolutely not. Did I want that? Probably not.”