Passenger, family nearly kicked off Southwest flight in Denver after tweet

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DENVER — A Minneapolis man was removed from a Southwest Airlines Flight from Denver Sunday after using social medial to complain about a boarding agent at the gate.

The man, Duff Watson was an A-list passenger, meaning he gets priority boarding.

But a gate agent wouldn’t let his two children board with him, so they waited.

But soon after getting to their seats, the family was asked to get off of the plane. That was after Watson sent a tweet about his disdain toward the agent.

https://twitter.com/DuffWatson/statuses/491064043168215040

“There was no use of profanity, there were no threats made, nothing other than you know a terse exchange between a customer service agent and a customer,” Watson says.

He says he was told the only way he would get back on the plane was if he deleted the tweet, so he did.

Southwest apologized to him in an email and sent three $50 vouchers. He says he’s never flying Southwest again.

 

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