Software issues crash Denver B-cycle system for many users

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DENVER — A series of software issues have crashed a good portion of the B-cycle rental kiosks across Denver, the company confirmed Monday morning.

According to B-cycle spokesperson Mark Stevens, the software bugs are making it impossible to rent the bicycles for daily and seven-day use. However, he said customers with yearly passes have not been affected by these glitches.

“These (issues) are still unresolved and have become more complicated over the last few days,” the company said in a press release. “The kiosk screens will be shut down until further notice — likely sometime this week.”

While they are able to rent bikes, some customers with yearly passes are still encountering difficulties with the company’s software, the company said.

According to the B-cycle press release, if yearly pass customers swipe their cards at a rental dock and “get a red ‘x,’ swipe or tap your card three times. … That should do the trick.”

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