Homeowner blames builder for defects in new home

Problem Solvers

Yard sinking at woman’s new home in Loveland

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LOVELAND, Colo. -- A new home is a new adventure, but Isabella Schoenbeck got more of an adventure than she bargained for when she recently purchased a home in Loveland.

The 70-year-old just retired in Illinois and moved to Colorado to be closer to her son. She spent a big chunk of her savings purchasing the house, but big problems are starting to emerge.

Just months after moving in, her lawn started to settle. Then, her driveway. It's gotten so bad, every time it rains or snows, the water now flows toward her house.

"Everything out here is sinking," Schoenbeck said. "I'm desperately terrified of water running under my structure, under my foundation, and I don't know what it's going to do to the rest of my foundation."

The driveway is covered under a one-year warranty and the contractor, BROCC Builders, has promised to fix it. However, six months after contacting BROCC, nothing has been done. The company sent her a text message in July saying it would be fixed then.

The FOX31 Problem Solvers spoke with two representatives of the business who blamed the delays on weather and concrete workers who are backed up with other projects.

Shoenbeck said she's tired of waiting.

"It's very frustrating, very frustrating," she said.

She has hired a lawyer and put up a sign in her yard to shame BROCC into doing something. In the meantime, her problems continue to pile up. The foundation in her basement also appears to already be settling.

"I can't even sell this house like this," she said.

It's not exactly the retirement Schoenbeck was hoping for.

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