BROOMFIELD, Colo. -- Ashley Kaneta is expecting her second child in July, so the last thing the Broomfield mom wants is to lose is her health insurance, especially over an issue she says Humana created.
“You don`t want to lose your insurance at any given point in time because something could happen, but I'm in a situation where I know something is going to happen and I know I need insurance,” Kaneta said.
The 31-year-old has received a letter from Humana stating, “Termination for non-payment of premiums may result in a retroactive termination date.”
Kaneta’s problem begin in January when she agreed to let Humana automatically deduct her monthly premiums from her credit card.
She gave the FOX31 Denver Problem Solvers her January statement, which showed Humana double dipped, billing her for $575.92 twice.
When she couldn’t get Humana to refund the extra payment, Kaneta said she had her credit card company, BBVA Compass, do it. But now Humana said it never received any payment for January.
“Now even though I've made my payment every month, they're saying that I have a past due balance and if I don't make a payment by the end of this month for that past due balance, they would drop my coverage,” Kaneta said.
The Problem Solvers contacted a spokeswoman for Humana who said the company would reach out to Kaneta by Friday afternoon to resolve the issue.
So far, Kaneta has yet to hear from her insurance provider.