DENVER -- "Hamilton" fans anxious to get their hands on hot tickets for the musical were disappointed Monday night after learning people used a link to skip the "virtual" line to access tickets.
Tickets for the show went on sale online and in person at 10 a.m.
A link surfaced online that when clicked allowed people to bypass the virtual waiting room where thousands sat waiting for tickets, and took them to the Denver Center for the Performing Arts site to purchase the tickets.
Bryce Perica said he was the 90,000th person in line for tickets. He knew someone even further back then him and was surprised to see they got tickets.
He later learned that person had used a link that got them in the virtual backdoor.
"It's disappointing when you follow all the rules, you expect to get somewhere and you don’t," Perica said.
Others reported being able to purchase tickets at 9 a.m. instead of 10 a.m. or being able to purchase multiple sets of tickets, even though the Denver Center for the Performing Arts said the program only enabled people to buy a maximum of four.
"I did not have any luck, just like many other people. I was definitely in the majority," Perica said.
A spokesman for Denver Center for the Performing Arts said its IT department is looking into these issues.
The spokesman said anyone who did not follow the rules will not be shipped a physical ticket in mid-February.
"I am going to guess it’s an internal error," said Steve Beaty, a computer science professor at Metropolitan State University of Denver. "Whoever posted that had some sort of insight into the software."
Beaty said as virtual waiting rooms become the new norm for people hoping to buy tickets for big events online, consumers will continue to face problems.
"We are just going to have problems from time to time so I don’t see this as an isolated incident," Beaty said.
The spokesman said between now and mid-February, a team will be combing through the purchase orders to see who didn't follow the rules.
Beaty said this is information the IT department will have through log files.
By Monday night, the backdoor link had been blocked.