Customers angry at massage business with closed doors still promoting online

Problem Solvers
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DENVER -- Scammed by a local massage parlor. That’s how one customer says he feels after being sold a gift certificate, only to find out the shop closed its doors just weeks later.

Elevated Health Massage stopped responding to customers in January.  Neighboring businesses say that’s when it shuttered the businesses doors. Now some say they're out hundreds of dollars.

Elevated Health Massage's website is still up and running, promoting deals and boasting about ailments it can treat. But clients say instead of helping them destress, they're left with more headaches and pain.

Clients such Christopher Daly, who every few months likes to treat his wife to the spa.

“This is what they emailed and I had it printed,” he said, holding up the gift certificate he purchased worth $100. “Just relaxation from work.  Go get her feet done, go get a massage, spend the whole day at a spa."

One deal he found online to Elevated Health Massage on South Oneida Street in Denver.

“They had lots of reviews and they boasted about themselves and all their pain management and everything,” he said.

But over the past four months as Daly and his wife tried to book the appointment, their phone calls and emails went unanswered.

“I'm pretty picky about who I buy from and I fell for it,” he said.

Not wanting to believe he had been scammed, Daly went one step further.

“I went to their offices and they were just gone,” Daly said.

The FOX31 Denver Problem Solvers decided to pay Elevated Health Massage a visit as well. What was found was an unlocked door and empty room after empty room inside.

“I’m annoyed, a little embarrassed,” Daly said.

And he's not the only one annoyed or out their money. Online, the business' website is still up and running, but reviews are turning sour.

Other people like Daly write in online reviews.

"Good luck scheduling a massage here.  They never answer the phone and don't return your calls," one message says.

“I think they should do the right thing by letting people know they've closed their doors and where they say they operate business they aren't there, and give everybody their money back who bought these gift certificates,” Daly said.

Daly got his money back by going through his bank. Messages to the owner of Elevated Heath Massage went unreturned.  The business has a C rating with the Better Business Bureau.

If you find yourself in this same position, you can file a complaint with the Attorney General’s consumer protection division, which can investigate and even prosecute the business.

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