Cancer survivor frustrated with relative’s custom shirt business

Problem Solvers

Shirt color problems

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DENVER – A two-time ovarian cancer survivor from Denver reached out to the FOX31 Problem Solvers after she claimed a shirt printing business failed to deliver the product she ordered and then demanded payment for it afterward.

Yolanda Handley and some of her family members compete in an ovarian cancer event in Denver each year called Jodi’s Race. This year, Handley’s husband thought it would be neat to get customized "Team Yolanda" shirts to show support for his wife.

It turns out her husband’s aunt owns a custom shirt printing business in Arizona. So he reached out to her.

His aunt, Susie Stemper, obliged and gave her nephew and Yolanda a family discount. Instead of charging $250 for 13 shirts like normal, she only asked for $120, plus shipping and handling.

“She gave him a price and he said ‘OK, let’s do it.’ And we got the shirts and they came out green,” Handley said.

Here's the problem: The color for ovarian cancer awareness is teal, not green.

Not satisfied with the order, Handley sent the shirts back to Arizona and asked Stemper to reprint new ones. Stemper declined and said the error wasn’t her fault.

“My husband then sends them back and [Stemper] right away sends us a nasty email saying we need to pay the invoice right away,” Handley said.

At this point, Handley said Stemper was asking for $250 instead of $120. Stemper said that wasn’t true and that she brought up the $250 because that’s what she would normally charge customers.

Stemper said Handley sent her a low-resolution JPEG image, which Handley wanted printed on the shirts. But Stemper said shirt printers don’t read colors the way monitors do. And while the image showed a teal color, it would likely print a different color.

Stemper said she notified Handley about that, but Handley said she was never made aware until afterward when she received the shirts.

Handley said Stemper continued to demand the money for the shirts and told her if she didn’t pay she would send it to bill processing, which would forward it to collections.

“I’m upset it had to come to this,” Handley said.

Stemper said shirt printing businesses usually charge customers to see a sample of the item they purchased but said Handley didn’t want to pay the fee despite getting a discount. Stemper said she was just told to print the image that was sent.

“[We didn’t get a] sample, no ‘Hey it’s coming out kind of green, do you guys want to see it?’ Nothing,” Handley said.

After talking with the Problem Solvers, Stemper said she is no longer going to charge Handley for the shirts nor is she going to send her to collections over it. She said it’s not worth the headache.

Both parties claim they are the victim. For her part, Stemper’s business has a pretty high rating on Facebook. 4.7 out of 5 stars.

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