LOVELAND, Colo. -- People staying at a Loveland hotel are sounding the alarm after they say their hotel rooms were infested with bedbugs.
The woman working the front desk of the Travelodge showed one of the bedbugs captured in a cup.
“When I walked in, the room was clean and it smelled fine,” Cassandra Sewald said.
Sewald thought she found a good rate for a four-night stay in Loveland. She booked a room at the Travelodge off Highway 34.
“I spent over $300,” Sewald said.
But she woke up to find red welts, in a linear pattern, covering her body.
“I’ve got them all over,” Sewald said.
Sewald’s counted more than 30 bedbug bites on her arms and legs.
“It’s gross to know you have bugs on you while you’re sleeping. The last night I stayed there I slept in jeans and socks and a jacket on top of the covers, and then I had more bites on my hands,” Sewald said.
She said she has not been offered a refund.
“Nope, nothing," she said.
The FOX31 Problem Solvers went into the hotel. Staff members said another customer also complained of bedbug bites on Tuesday morning.
The woman at the front desk couldn’t answer if any kind of compensation was offered and referred to the general manager, who said monetary compensation has not been initiated.
"Our trained maintenance staff found no evidence of bedbug activity in room 218," the general manager said. "Just to stay on the safe side, we have also contacted our pest control vendor to confirm which has been scheduled at the availability of the vendor.
"The room is not being sold again until it is cleared by the technician. If further action is needed, we would follow the vendor’s protocol for treatment. If necessary, we will follow up with the guest as well."
Sewald said she is trying to scratch this disturbing experience from her memory.
“The whole hotel needs to be treated so this doesn’t happen again because it’s miserable,” Sewald said.
The Larimer County Health Department said it has received a complaint about the hotel.
It contacted the Travelodge and was told pest control is in place.
The health department recommends using a flashlight to scan hotel mattresses for a blood train and bugs.
A website shows if a hotel has received an official bedbug complaint.