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ARVADA, Colo. — Nearly a month after their mail delivery stopped, residents of an Arvada apartment complex are getting help from the FOX31 Denver Problem Solvers.

Unfortunately, mail theft has been an ongoing issue for some residents of Castlegate Apartments.

“I’ve had mail coming up missing several times on different occasions,” said Rebecca Forrest, who lives at Castlegate.

The thefts and break-ins are why, nearly four weeks ago, the U.S. Postal Service stopped delivering mail to Forrest and nearly 100 other residents. There was just one problem.

“Nobody gave us a notice,” said Sonja Cespedes, who lives at Castlegate.

“Nothing from the post office,” Forrest said.

Though postal carriers kept delivering to other boxes at the apartment complex, it took Forrest and other residents several days before their management company told them their mail was being held at the post office 1 1/2 miles away.

“The line is always long (at the post office),” Forrest said.

“Forty-five minutes to an hour (wait),” Cespedes said. “Sometimes an hour-and-a-half.”

When the Problem Solvers contacted the U.S. Postal Service, spokesman David Rupert sent the following statement: “In centralized locations, like the Castlegate Apartments, the mail must be delivered to a secure and safe location. The current boxes do not meet those standards, putting residents’ mail at risk. We apologize for temporary inconvenience, but the sanctity of the mail is both a postal and public priority.”

The Problem Solvers took the concerns to ComCap Management, which operates the Castlegate Apartments. Mike Lengen, president of ComCap, said it didn’t learn about the changes until after mail delivery had stopped.

“I can tell you this, they did not give us notice and they have not been responsive back to us,” Lengen said. “We’re happy to do whatever is necessary to get the service restored, but we’ve gotta know what it is we need to do.”

The lack of communication is more than frustrating for residents.

“I wish it wouldn’t be at a standstill,” Forrest said. “It takes two parties to get the mail where it needs to be.”

In this case, it took a third party.

“If you talk to them, tell (the U.S. Postal Service) it would be nice if they’d give us a call,” Lengen said with a laugh.

The Problem Solvers did relay the message. Within minutes, Rupert sent another message.

“We now have contacts for all the parties involved and are confident we can all find a mutually agreeable solution,” Rupert wrote.

“That’s progress,” Forrest said. “I appreciate it. I really do.”

It’s still unclear why the postmaster didn’t respond to requests from residents and the management company before Friday, but the Problem Solvers were told they would all work on a solution next week.

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