RICHMOND, Va. — A Virginia woman said she would never go back to Burger King after she was handed a receipt that labeled her and her daughter-in-law “B****A** H***.”
“This is more than an insult. I mean calling you names on a piece of a paper, that will hurt somebody,” the woman told WTVR, fighting back tears. “I liked going there. But after this they won’t get my business anymore.”
The woman, who only wanted to be identified as Lorel, told the FOX31 Denver sister station that the profanity on the receipt issued to her Saturday night came when she picked up her drive-thru order.
She immediately asked to speak to a manager.
“He (the manager) did apologize,” Lorel said. “He also called the young lady over and asked her, ‘Did you see this?’ She just shook her head. He said it had never happened before.”
While she was happy with the manager’s response, Lorel said she was disappointed he refused to give her a refund for the meal.
The Burger King franchise has since informed WTVR that the employee responsible for issuing the receipt has been fired.
“We are obviously upset by the harm this has caused one of our customers,” said John Naparlo, who owns the Burger King franchise in question.
If you ever find yourself in a similar situation, legal expert Todd Stone told WTVR that you should speak up.
“Big companies like Burger King don’t want this stuff coming out publicly, so there might be an incentive there for them to settle,” Stone said.