AURORA, Colo. (KDVR) — An Aurora woman says she is devastated after paying $5,000 to refinish her kitchen only to have a different contractor remove several cabinet doors that needed repair, and never return.
“I’m just flabbergasted that people can do something like this,” Bonnie Fischer said.
The Problem Solvers contacted the original contractor, which maintains positive reviews and an excellent rating with the Better Business Bureau, and found they have not heard from the man who removed the cabinet doors after they finished the job.
The company said they will paint the repaired cabinet doors free of charge if they are returned.
Since the contractor that removed the cabinets was not listed on Fischer’s contract, she has limited contact information, only a first name of “Ernie” and a phone number.
He has not responded to calls from FOX31 regarding when the cabinet doors will be returned.
What to do before allowing a contractor to work
Colorado Better Business Bureau spokesperson Keylen Villagrana told FOX31 customers should check every contractor’s certification before allowing work to be performed.
“If that’s a contractor that has their own business they need to make sure that they are properly licensed and have the proper insurance,” Villagrana said.
Any arrangement should be verified in contract form for the protection of both parties.
Fischer, who is now concerned that having several missing cabinet doors will affect her home’s resale value, is making a plea to the contractor who has her cabinets.
“I want my doors replaced,” she pleaded. “You must have a conscience. How can you even sleep at night?”