Customer pays for carpeting installation, accuses company of ripping her off

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THORNTON, Colo. -- A metro-area homeowner is frustrated after she said she paid for new carpet and ended up getting ripped off.

C.J. Jarimillo reached out to the FOX31 Denver Problem Solvers for help after a friend recommended discount carpet company Budget Flooring install new carpet in her home. She said she assumed it would all go smoothly.

"I feel like they took the $300 and ran," Jarimillo said.

She paid by check on Feb. 29 to a man named Alex Java. He runs a business that is sometimes called Budget Flooring but legally operates under the name Alex Carpets.

"He said, 'Well, if we do it now I’ll cut it down to $590,'" Jarimillo said.

The quote included installation, and carpet for the living room, hallway, two bedrooms and stairs for $590. She paid $300 up front as a deposit and agreed to pay the remaining $290 upon installation.

Jarimillo said the company was difficult to get a hold of, missed scheduled appointments and canceled on her each day for 1 1/2 weeks. On Tuesday, a subcontractor showed up, but she said they did not fulfill the contract.

"He didn’t have pad. The bedrooms weren’t included. The staircases weren’t included. It’s just the living room and the hall for $590," she said.

Jarimillo still had the subcontractor go ahead with the job, starting in her daughter's bedroom first. Jarimillo said when he finished, she realized it was not the same quality carpet she had ordered.

"That’s not what I wanted at all. I wanted Stain Guard and that’s not what I have," she said.

The Problem Solvers called Java for answers. He said he sent a subcontractor to the customer's house earlier in the week for installation, but Jarimillo did not like the carpet so she asked to return it, which further delayed the installation. Jarimillo said it is a lie.

"That is not true at all," she said. "Nobody showed up at my home."

She said she just wants what she was promised and wants others to learn from her mistakes.

"I regret it very much so. I wish I would have done more research," she said.

Alex Carpets has an "F" rating with the Better Business Bureau. Customers complain the company cashes their deposits, then fails to deliver the services they were promised.

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