DENVER – It has been a tough couple of days for people needing to do business at one of the state driver’s license offices.
The computers at all 55 offices were down for a day and a half.
Maintenance work on the mainframe affected routing, and computers were unable to process information.
Customers who came in were unable to do things like renew their license. “I tried to do it online, it wouldn’t let me do it online. Came in here and couldn’t do it here either,” said Mike Raisch. “Going to have to take another day away from the office,” he said.
Some drivers just couldn’t believe something like that could happen. “That is absurd to me. I would think that they would have a back-up system,” said Jamie Reddig.
By Tuesday afternoon the computers were back up, but so were frustrations.
Damon Scalfaro just moved here from Arizona and needs a license. He went to the DMV three times in two days, and even when the computers were back up, the line was too long for him to wait. “I’m going to try the 8 o’clock in the morning bit tomorrow and see how that goes, for my fourth time,” he said.
But wait times could be long the next few days as well, as workers try to catch up on the backlog of customers.