Aspire Fitness customers, employees left in limbo after several locations shut down

WESTMINSTER, Colo. -- A popular Colorado fitness chain abruptly closed its doors at several locations, leaving customers and employees in the lurch.

“They told us through text the same day they closed on September 25th,” Aspire fitness employee Aishah Santillan said.

Santillan was stunned to learn she no longer had a job.

“I had nothing saved up -- no plan B,” Santillan said.

She relies on her paycheck from Aspire Fitness in Westminster to pay her college tuition, but she didn’t just lose her job. She also has not been paid.

“It’s like 78 hours that I did for the two pay periods. Gone. Nothing,” Santillan, said.

Santillan showed several text messages between her and corporate managers.

She said when she questioned them about when she would receive her final paychecks, they gave her the runaround. And she’s not alone.

“I walk up and there’s a big sign on the door saying closed,” Aspire Fitness customer Eric Gallegos said.

Several customers showed up, surprised to learn they no longer have a gym.

But their bank account doesn’t reflect that. They say they are still being charged and some paid for a year-long membership.

“I paid upfront. They took my credit card and that was it,” Gallegos, said.

“I can’t believe this. Nobody answers my calls,” Aspire Fitness customer Jairo Lira said.

No one was at the front desk at the Aspire Fitness location at 15550 E. Sixth Ave. in Aurora.

Calls to corporate managers were not returned.

Aspire Fitness has an “F” rating with the Better Business Bureau and has 66 complaints lodged against it.

For Santillan, she has filled a wage complaint with the Department of Labor and hopes this will be resolved soon.

“We just want our money. That’s all we want,” Santillan, said.

Ifg customers come in person to one of three remaining open locations in Aurora, Greeley or Littleton, they can fill out a cancellation form and employees say it will be honored.

Also, they say the $58 cancellation fee will be waived if their current location closed.

Adams County sheriff's deputies served an eviction notice to the Aspire Fitness Westminster location in September because the owners were behind on rent.

Deputies said the owners had 72 hours to comply -- but they did not respond. Authorities locked them out of the building.

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