AURORA, Colo. -- Aurora business owner Beverly Hanstrom never imagined that sending an awning to her parents in California could cause such an ordeal.
She told the FOX31 Problem Solvers that she took the awning to the UPS freight facility on 56th Avenue in Commerce City.
The awning was weighed and measured, and she received a quote for $360. She then paid the bill and got a receipt.
Approximately two months later, Hanstrom received a bill for $1,477 in additional charges after the package had already been delivered.
“[The UPS representative] said it went through an inspection in California because that was where it was shipped and it was classified incorrectly. Well, I didn't classify it. They did,” Hanstrom said.
After the Problem Solvers story aired, UPS reached out to Halstrom and said it would resolve the claim at no cost.
Consumer experts say it's always a good idea to keep the receipt and tracking number and make sure your package is insured for the proper amount.AlertMe