ATLANTA — The family of a woman with multiple sclerosis are speaking out after they say Delta Air Lines employees bound her to a wheelchair with a blanket hard enough that it left bruises.
Maria Saliagas needs special straps to help her sit up straight during flights, so her son, Nathan Saliagas, got in touch with the airline to make arrangements before Saliagas’ annual trip from Atlanta to Europe, according to WSB-TV.
When she got to the gate on April 1 before the flight to Amsterdam, however, Saliagas said Delta employees didn’t have the special chair and instead chose to improvise, using a regular wheelchair.
“They took a dirty blanket and tied her forcefully with it and she has bruise marks on part of her arm because it was so tight and she started crying,” Saliagas said. “That’s when the picture was taken.”
“We regret the perception our service has left on these customers,” Delta said in a statement. “We have reached out to them, not only to resolve their concerns, but also ensure that their return flight exceeds expectations.”
The Saliagas, who are due to return to the United States on April 30, were offered 20,000 SkyMiles, according to the television station.
Instead of SkyMiles, the family said , what they want to see is an improved policy when it comes to passengers with disabilities.AlertMe