Avoid confusion over tax refunds

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DENVER -- Tax experts warn that monitoring tax returns is extremely important.

Joyce Publicover said she had a problem tracing her tax refund. After filing through a professional tax service, she discovered her state refund was unaccounted for.

She said the Colorado Department of Revenue confirmed her return was received and processed, but it's a mystery as to what happened to her refund, which is issued on a debit card through her tax service's bank.

“Their bank says it wasn't sent to them they've never received it," she said.

The company found the problem and Publicover will be receiving her refund right away.

Tax expert Ted Merriam of the Merriam Law Firm in Denver said any taxpayer with questions should be persistent.

“That's your money and don't be afraid to push them," he said.

Merriam said missing refunds can be recovered.

“They can issue a new refund check, they can cancel the first one which never showed up, but you have to push for it," he said.

An investigation might be necessary to trace refunds that have been erroneously reported as already redeemed.

Merriam said to safeguard refunds, it's best to choose the simplest method of getting the money into bank accounts.

“They would just as soon have direct deposit because it's easier for the government to get you your money back," he said.

Find more information about how to properly file taxes and report any problems.

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