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Confusion reigns as buyers report glitches on website selling ‘Hamilton’ tickets

DENVER — Colorado theatergoers eagerly anticipated buying tickets to the local performances of the hit musical “Hamilton” when the online sale opened at Monday morning.

The tickets didn’t last long, but the speedy sales might not be as legitimate as those holding a place in line would like to believe.

In fact, there were a few problems.

Some customers were able to buy tickets before they officially went on sale and others were able to skip the online wait completely.

Others who logged on when tickets were supposed to go on sale were given a number for a surprisingly long wait. Some even pushed back in line, queued up behind hundreds of thousands of other buyers.

Despite the thousands of people in the online sale line, some people say there were glitches and backdoors that helped others go to the front of the line.

The Denver Center for the Performing Arts said it is investigating. It is also investigating a link that was circulating on social media that seemed to allow users to bypass the waiting room process.

“If we see any behavior, buying behavior, that violated our terms and conditions, which we do have on our website, then we do reserve the right to refund those tickets,” DCPA spokeswoman Heidi Bosk said.

Buyers could get tickets starting around $75. There will be 40 lottery seats available for every show for $10 at a later date.

Officials with DCPA are being cagey about the remaining tickets available, only saying it would release details as the performances near.

Tickets were listed on StubHub for thousands of dollars each.

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