DENVER -- A local business was happy to explain what’s behind a backlog in hail repair service.
The new vice president of Denver Auto Hail Repair said he’s inherited a customer service problem that he’s dedicated to repairing.
Sean Taylor said staff changes have been made and new rules are in place.
“We had a lot of sales reps, uninformed and making false promises, telling people two tot three weeks (for repairs) when that's a body shop part and you know it's going to take several months," Taylor said of the menacing May hailstorm.
Denver Auto Hail Repair has maintained an "A" rating with the Better Business Bureau and is in good standing with the state regulatory agency.
Several complaints about the business were logged after a Lakewood resident who waited five months for her car to be fully repaired.
Taylor said since her car was not running, it had to be repaired before being sent to a body shop, then parts were slow to arrive.
Taylor said he is also working to address an error in which a car rental agency double billed the business.
While he said many customers are happy with its service, he is committed to contacting those who still have problems in order to make things right.
“Please just be patient with us, give us a little bit of time. We're getting these cars out as fast as we can," Taylor said.AlertMe