CLEVELAND -- When a 4-year-old girl called 911 to get help for her sick mother, Cleveland dispatchers spent 30 minutes on the phone with the child, FOX8 reported.
It happened last week in the city’s Lee-Harvard area. The mother was having trouble breathing and had become unresponsive. It turns out, she was having a seizure.
Abrianna Johnson called 911 and told a dispatcher, “Mommy needs help.”
She knew enough to call 911, but she didn’t know her address for the ambulance.
Dispatchers kept asking if another grown-up was around, or if there was a piece of mail, or if the child could describe the color of the house.
As precious minutes ticked by, police worked on narrowing in on the address by trying to track the signal from the cellphone the child was using.
First, the tracking got police to within a two-block range, but they still had to go door to door searching. A dispatcher could be heard asking the child to flip porch lights on and off.
After 18 minutes, the phone went dead. But dispatchers called back for more than another 11 minutes.
Finally, police and paramedics found the home. They got mom to a doctor, and police praised the child.
A phone recording shows an officer saying, “You did a good job. Good job, OK. Really good.”
"We were able to get an estimated address within a two block range," said Cmdr. Debra Cavett, who oversees the Cleveland 911 center. "And the longer we keep somebody on the phone, the more precise that address is."
She added the dispatchers involved could relate to the child.
"They didn't give up," she said. "Actually, they're all mothers with young children, so they were really able to reach out to this child."
Tuesday afternoon, the dispatchers on the call paid a special visit to Abrianna. They brought gifts and praise.
Dispatchers Debbie Corrigan and Victoria Amparo, and chief dispatcher Dalia Lopez worked together on the phone with the child that night.
Cleveland police officers also joined in the special visit to celebrate the success story with Abrianna and her mom.