DENVER -- Christina Ferranti said her apartment at Cedar Run in south Denver has mold from flooding and has had no heat for months.
"There are times when the pipes just freeze and we end up not having water but they don't even bother to give us notice of why," she said.
She said many of the residents are lower income and don't know where else to turn. And after two recent surgeries, she said she's worried about her health.
Ferranti also said she and others can't get anyone to help.
"When it gets below freezing temperatures I have no water in the kitchen at all,” she said.
She has lived in her apartment for four years. She said she has had no heat since November.
"I can turn it down lower and at least air will blow out cold but there's no heat.” Ferranti said.
She said repeated flooding like she had last week created mold in her closets, her carpeting and her 11-year-old daughter's room.
"It flooded all of these areas. It's happened several times,” she said. "There is mold in these walls."
Ferranti told the FOX31 Problem Solvers an icicle formed underneath her floor in the garage from broken pipes. She said it floods in the garage so often she can't park there even though she pays a monthly parking fee.
"They wrap insulation and duct tape around the leaking pipes. It's really like putting lipstick on a pig. It's not fixing anything, it's just temporary," she said. "We are every day like am l going to walk out in my hall and see a puddle, am I going to have a shower."
Google reviews showed many similar complaints from residents of the complex. But she said maintenance crews are overwhelmed and management doesn't respond.
“I've reported it over and over and over," Ferranti said.
Local management said to contact their corporate offices in New York. A woman said a senior manager would return a call but one didn't happen several hours later.AlertMe