Problem Solvers help restaurant get refund for doors never delivered

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LAKEWOOD, Colo. -- A local restaurant was ripped off when managers paid for a new set of doors they said they never received. Desperate for answers, and their money, the manager at the Valley Inn reached out to the FOX31 Denver Problem Solvers for help.

The Valley Inn near West Jewell Avenue and South Wadsworth Boulevard has served comfort food for the past 35 years. The restaurant is need of some TLC and 2016 would be the year for a major makeover.

“All the old tiles are going to get replaced and then the bathrooms are going to get done,” manager Tabitha King said.

Those plans were derailed when she said a crooked contractor didn’t follow through on a paid project.

“Frustrated and doorless and stagnant,” King recalled feeling.

She had planned to start the remodeling with the back doors. She said they are used for deliveries and where employees enter the restaurant. King said it was time for them to be replaced.

According to King, Valley Inn signed a contract with DT Steel Windows and Doors in January and paid $1,675 up front.

“I thought it was going to be cut and dry. I knew that there was going to be a two-week period where we had to wait for the doors to be made,” Kink said.

But she said two weeks passed, then months and still no doors.

“I was out $1,675 and I could not recoup the money to move forward,” King said.

She said she made several phone calls, and even visited the company, but it got her nowhere. She was convinced she was not getting new doors and the money was gone.

“Kicking the dirt like ‘Man this is horrible.’ And I was sitting at home one night and I was like ‘You know what? One last thing.’ And I sent the email to you guys. It was my last resort,” King said.

The Problem Solvers stepped in and contacted DT Steel Doors and Windows. The company agreed to give Valley Inn it money back the next day.

“So know it's a huge weight off of our shoulders,” King said. “I wish I would have had my doors replaced, but I am also not interested in doing business with him anymore."

DT Steel Doors and Windows has an "F" rating with the Better Business Bureau under a similar name with the same address. The Problem Solvers reached out to the company for an explanation but have not heard back.

Meanwhile, King said she learned a valuable lesson, and that is to always check credentials and references before working with anyone. The BBB also warns about paying for a project up front.

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