Problem Solvers: Family has insurance surprise when vandals hit home

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DENVER -- A family thought their insurance company would help them after someone vandalized their home in north Denver.

A bb-gun and rocks were used to break virtually every window around the old home.

When the homeowners filed a claim to get the windows replaced, they quickly found out that the deductibles on their policy would cost thousands ... way more than the actual repairs.

Dave Young shows us in his video report above that the insurance company didn't do anything wrong. It's just the way the homeowner's insurance was written. But it is a good reminder for people to check their own policies.


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