DENVER -- With Mother's Day just days away, we're on the lookout for online flowers orders that didn't quite fit the bill.
Watch the video above and scroll down to see some photo comparisons ... and a way we want to help someone out.
Americans are expected to spend about $2.3 billion dollars on flowers this Mother’s Day. Most of those flowers will be ordered online. But before you click and send, we put several delivery companies to the test. What you see online might not be what your mom gets when they’re delivered.
Nelli Sarkisov says she had three bad experiences with flower deliveries, starting with a bouquet her husband sent to her on Valentines Day. She said, "I received flowers and I sent him pictures of the flowers and I said thank you and his response was that’s not what I ordered. It’s exclusive bouquet for $80 and what I received was not even close to what it was supposed to be.”
We wanted to know if this was a common problem, so we put five companies to the test. We ordered arrangements from 1-800-Flowers, ProFlowers, FTD, Teleflora and Lehrer’s Flowers. They ranged in price from $39.95 to 49.99. Watch the video to see the side by side comparisons.
The Denver Metro Area Better Business Bureau says this is a growing problem that they are well aware of, as evidenced by the social media #FlowerFail.
BBB Spokesperson Erin O’Neill said, “We actually see a ton of complaints around Valentines Day and Mother’s Day. We saw 6-thousand complaints just last year. If you’re spending that kind of money, you want to have a quality product and you want to get what you paid for or what you thought you paid for.”
The BBB says if your delivery doesn’t match what you picked out online, you should call the company and complain. Most will send a replacement arrangement. Also, file a review on the company’s website as well as with the BBB. They also recommend using local companies, and they have several with good ratings and recommendations.
That’s what Nelli Sarkisov says she will do from now on. She said she is not taking any chances anymore, “I’m just going to the store pick what I want and deliver it myself.”
We contacted each company for a response to our story.
FTD’s response: “FTD is committed to helping our customers express emotions through flowers for more than 100 years. Each year, FTD and its worldwide network of florists and all its brands including ProFlowers, Shari’s Berries and Personal Creations, proudly deliver millions of beautiful arrangements, personalized gifts and gourmet sweets with the vast majority received on time, in perfection condition, to our customers delight. But, with flowers and sweets, as with any perishable product, there may occasionally be issues. We have dedicated customer service representatives in place to resolve these issues to our customers’ satisfaction. We back our commitment to delivering fresh, beautiful floral arrangements with our FTD “Good As Gold” seven-day satisfaction guarantee. If our customers are not satisfied with the quality of their flowers, we encourage them to contact us within that time period for a replacement or refund.”
ProFlowers response: “ProFlowers takes tremendous pride in sending high-quality, fresh blooming flowers – and we do whatever it takes to accomplish that. Many of our customers may not be aware that our flowers are hand-selected and shipped fresh from the fields. We ship flowers in bud form, ready to bloom. Customers get to experience the joy of watching the flowers develop. When flowers are shipped in a specially designed gift box from ProFlowers direct from the flower fields, we recommend nurturing the flowers and we include special care instructions. Customers can trim, arrange, feed and water the flowers to ensure a much longer enjoyment than those that arrive already bloomed. That way, customers get to watch our arrangements bloom for seven days. We are 100% committed to making it the best experience for you and all our customers. That is why we have a seven-day guarantee of fresh flowers or your money back and are known for having the best customer service in the online floral industry.”
Teleflora: “We greatly apologize to KDVR-TV that your flowers did not match what you ordered and anticipated to receive. Teleflora strives to make every floral delivery special and every order according to our high standards.” The Teleflora Guarantee: At Teleflora we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us. Our network of florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.”
As it turns out, #FlowerFail is an older phenomenon than we realized, with the hashtag dating back to 2011. And we've also seen a few more disappointing photos starting to pop up of late.