Passengers report delays due to United-Continental merger glitch

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DENVER -- United Airlines continues to try to resolve issues related to Saturday's switch of computer reservation systems.

As part of its merger with Continental Airlines, United adopted Continental's reservation system, a process that involved the transfer of massive amounts of passenger and flight data. But the switch also wiped some flights from United's computers, stranding some passengers at Denver International Airport.

"We got a message just saying your itinerary has been cancelled, please call this number, this 800 number for United," said Carol-Lynn Barsky of Sunnyvale, California. "When I called them after they finally got on the line they said they weren't sure what had happened, there's just no flights going out, sorry. We'll try to get you on another one tomorrow... Very frustrating, with two young kids, you're ready to go home."

Toni Altemus says she was told computer issues caused her to miss her connection in Denver on the way home to Houston.

"They're saying that their computer services are being switched over," Altemus said. "I recognize that but apparently there was no thought behind helping customers and making the transition."

Altemus said United employees were rude and lacked understanding of her plight and that of other passengers.

"We should not have to suffer for these two companies merging," she said. "I will never fly United ever again in my life."

Passengers reported a number of flight delays. And many were unable to get boarding passes either online or at airport kiosks.

"It's been frustrating," said passenger Mark Filipi. "I've used the mobile boarding passes before and it worked perfectly and so I expected the same experience this time but that definitely was not the case today."

"The lady that helped us said they've been having problems all day," said a woman traveling with Filipi.

In a statement Saturday afternoon, United Airlines said "the vast majority of the (computer conversion) work is going well." The airline said technical issues were being resolved. Passengers whose flights were cancelled or failed to turn up on the computer Saturday were offered hotel and food vouchers. They were rebooked on flights leaving Sunday.