DENVER -- A disabled veteran and his wife are stranded, living in half of their home thanks to a broken stair lift.
It's a mechanical chair that carries those who can’t walk up and down stairs.
Dawn Lucero contacted the FOX31 Problem Solvers after failing to find anyone who could repair the malfunctioning machine after the company that sold it to them went out of business.
“The nearest person would be in New Mexico and that is ridiculous, so now we're stuck," Lucero said.
Vince Lucero is a former Marine who served in the Vietnam War. His injuries left him unable to walk. Dawn Lucero has had both hips replaced.
H.E.S. Elevator Services in Denver, which operates the Colorado Stair Lift Store and is considered to be an expert stair lift provider and service operation, didn’t hesitate to offer to check out the Luceros' system.
The news of their kindness was a relief for Dawn Lucero, who said “you can't sit and suffer when there's an alternative.”