MENLO PARK, Calif. — Facebook confirmed a widespread outage impacting users’ ability to access the social network and Instagram across the U.S. and parts of Europe on Wednesday.
The outage started around 6:20 a.m. MDT, according to DownDetector.com, a site that monitors service disruptions. Users of the social platforms reported difficulty accessing the Facebook through its apps and website.
The outages impacted users not only in the U.S. but Greece, the U.K., Poland and other European countries.
“We’re aware that some people are currently having trouble accessing Facebook and Instagram. We’re working to get things back to normal as quickly as possible,” a Facebook spokesman said in a statement.
Instagram, which is owned by Facebook, was also down for a short time. The company did not clarify the reason for the outages.
The majority of people in the U.S. who could not access Facebook were in New York, Seattle, San Francisco and Los Angeles, according to an outage map on the website.
About 40 percent said they experienced a total blackout, 36 percent said they were unable to login and 23 percent reported they could not access the app.
According to Downdetector, Instagram had far fewer reported issues, with fewer than 2,600 users indicating they had a problem.
Out of the reports, 55 percent were unable to see their news feed, 23 percent could not login and 20 percent were unable to access Instagram’s website.
However, DownStatus, another website that gathers user information, tweeted that more than 3,600 users reported problems.
The outages were poorly timed for the Menlo Park, California-based company. CEO Mark Zuckerberg announced new Oculus hardware, called Oculus Go, at an event in San Jose, California, as Facebook continued to experience issues.
Facebook has had a rocky few months. It continues to battle PR issues related to enabling Russian interference in the 2016 election and most recently, Zuckerberg was criticized for “visiting” a devastated Puerto Rico as a cartoon character in VR.
Many people unable to use the social media sites took to Twitter and #FacebookDown started trending.