Customers share stories after $12 billion lawsuit accuses CenturyLink of defrauding them

DENVER -- CenturyLink is facing a $12 billion class-action lawsuit that accuses the telecommunications company of defrauding customers.

The lawsuit claims the high-pressure sales culture at CenturyLink resulted in customers paying for services they didn't ask for.

It is being brought by a former employee, who is describing herself as a whistleblower.

Attorney Mark Geragos is representing the plaintiff in the case. The lawsuit calls it "frighteningly" similar to the Wells Fargo Bank scandal. 

Experts say to check statements to see if anything looks out of the ordinary. If it does, contact the Denver Better Business Bureau or the firm that filed the lawsuit.

In January, the Denver Better Business Bureau issued a warning about CenturyLink, saying it had identified a pattern of complaints against the company.

The BBB said some customers claimed they are charged more than the price they agreed to pay when signing up for service, and that they don't receive the speed and quality that is promised by sales representatives.

"Really take a look at those line items and really understand what you are being charged for," said Krista Ferndelli, a spokeswoman with the Denver's Better Business Bureau.

"The allegations made by our former employee are completely inconsistent with our company policies, culture and unifying principles, which include honesty and integrity," CenturyLink said in a statement. "We take these allegations seriously and are diligently investigating this matter."

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