Mail mistake cancels widow’s 50-year insurance policy

GOLDEN, Colo. -- Shirley Leibovitz is facing life alone after losing her husband of 50 years. Adding to her misery, a letter saying the AAA Colorado home insurance policy she's had for 51 years was canceled because of nonpayment.

“I have never been late for any of our payments. My husband took care of it,” she said.

Leibovitz contacted the FOX31 Problem Solvers because she sent her payment in on time, but the check hadn’t been cashed until after the due date.

Leibovitz’s home was hit hard by hail damage, and without coverage, she worried about the cost of repairs.

Top management with AAA Colorado quickly responded by investigating the case and found the payment had been held up at a post office box.

"As one of the state’s largest not-for-profit organizations, AAA Colorado places our members above all else," AAA Colorado said in a statement. "We’re committed to exceeding our members’ expectations at every step of the way, and that’s why we’ll renew this policy as if a lapse never happened. When life presents challenges, we’re here to help.”