CUPERTINO, Calif. — Apple said it will offer free battery replacements on iPhone 6S models because they can shut down for no reason and not come back on.
The tech company said the impacted smartphones were manufactured between September and October 2015.
A consumer watch group in China had launched an investigation into the unexpected shutdowns, reporting iPhone 6 and iPhone 6S models would power down despite having a full battery and then not turn back on once plugged into the charger.
Apple said the issue is not a safety concern.
Apple’s website offers details on where to get replacement batteries and which phones qualify.
If the screen is cracked, it will need to be repaired before having the battery replaced. If the battery has already been rreplaced, customers could be eligible for a refund.
Apple also recently acknowledged iPhone 6S smartphones suffer from “Touch Disease,” which causes the touch screen to stop working, sometimes for months.