ENGLEWOOD, Colo. -- Trash behind a suburban Denver home has been piling up for more than a month.
Jerry and Linda Tindall said they have not been getting the services from Waste Management for which they’ve paid. Bags stacked high behind their home is a violation of Englewood municipal code.
“I don’t know what to do anymore,” Jerry Tindall said.
The Tindalls said their Waste Management account is paid through November, but the company has been neglecting them since mid-September.
“By the third week, I called in and they said we’ll make this a 'code red' and it will definitely be out of here by Friday,” Jerry Tindall said. “I think they made up the code red. I don’t know.”
Jerry Tindall said Tuesday he has called Waste Management every week and is always forced to talk to a new representative who is unaware of his previous calls. He said he is routinely told the job will get done next week.
“I feel like I’m just being made fun of in a way,” Jerry Tindall said. “I’m handed off from one office to another.”
With customer service failing the Tindalls, the FOX31 Problem Solvers got to work. The bags causing so much frustration were gone one hour after the Problem Solvers called Waste Management on Tuesday afternoon.
Waste Management said it regrets the issue, saying it was caused by internal errors and miscommunication.
The company said the Tindalls will receive a refund for the services they paid for but did not receive.
Waste Management has an A-plus rating from the Better Business Bureau.
By late Tuesday, the waste removal company was unable to explain why its representatives wouldn’t take care of the Tindalls before receiving a call from the Problem Solvers.