Denver woman faces maintenance nightmare in first apartment

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DENVER -- When Brittany Jimmerson moved into the Mint Urban Infinity Apartments, she was extremely excited, it was her very first apartment.

That excitement is waning after what she calls “nonstop maintenance problems.”

"In the kitchen there’s lots of water, murky brown water that rises up, I'm not sure where it comes from," she told the FOX31 Problem Solvers.

Jimmerson also said water from laundry room flooding leaks into the entrance to her apartment and other residents allow their pets to defecate just outside the window of her ground level apartment.

Jimmerson said her biggest complaint is not being able to get a fast response from management and adds, “I can’t get a hold of them.”

“We take these matters very seriously and our corporate and onsite teams are passionate about customer service and satisfaction," Cardinal Group Management said in a statement. "While our records do show that Ms. Jimmerson's work orders were closed in a timely manner and there were no other complaints, we recognize that a communication breakdown -- whether perceived or real -- can be frustrating. We will work with her and all of our residents to make sure they are enjoying all the improvements at Mint Urban Infinity over the last year.”