DENVER -- About 2,000 theatergoers who had tickets to Thursday night's performance of "The Phantom of the Opera" at the Buell Theater in downtown Denver had to abruptly leave the show because of a technical error.
Ticket holders had been in their seats for about an hour when the announcement was made.
"Announcer came on and said they were having some technical difficulties," said David Lyons, who was in attendance.
Lyons purchased $150 tickets in June. Given the situation, he hoped the performers would at least come out and sing a few songs. Instead, the announcer told the audience they had to leave.
"I think the way the Buell handled it was pretty poor. As many times as I’ve been there I was expecting something more," Lyon said.
Some people, including Dee Plucinski, drove quite a ways to see the show. Plucinski traveled nearly five hours from South Fork with her family.
"The message we got was that it had something to do with the safety of the performers, so we understand," she said.
On Friday, the Denver Center for Performing Arts released a statement and an apology.
"Due to technical difficulties involving the automation of the main set structure, the Thursday September 8 performance of The Phantom of the Opera at the Buell Theatre was cancelled. The performance is not able to be rescheduled due to the national tour's travel schedule. Ticket holders for the affected performance who purchased through denvercenter.org may call the Denver Center for the Performing Arts Box Office at 303.893.4100 for a refund or additional ticket options. Otherwise they may contact their point of purchase for a refund or additional ticket options."
The theater started contacting affected ticket holders Friday morning. Friday night's performance is still scheduled to go on.
The show wraps up its tour in Denver on Sunday.