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Identified dog given to wrong person despite chip

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WESTMINSTER, Colo. -- Those tiny animal microchips are marketed as a huge protection to help identify a lost pet. In practice, there has been a sad result.

A Westminster family is finding that while their microchip worked, something failed with the animal hospital that scanned their dog. They reached out to the FOX31 Denver Problem Solvers for help.

There are pictures of 1-year-old terrier mix Pepper all around the Naylor’s home. But the puppy isn't there anymore.

“She’s a big part of our life. That’s the hard part,” Dominique Naylor said.

A good Samaritan picked up the puppy after it ran away from the Westminster home on March 3. She was taken to VRCC in Englewood.

“[Her chip] was scanned at 10:20 at night,” Naylor said.

The Naylors knew the scan was taken at VRCC. When they called the animal hospital, an employee told her Pepper didn’t stay there long.

“She told me this lady brought her in and she did not want to wait for us to contact you so she went ahead and took her. I asked, ‘Why was she able to take her? …She was in your possession when you scanned her,'” Naylor said.

VRCC did not have a good answer. VRCC said it gave the good Samaritan Naylor's contact information, but she never called. Naylor said VRCC did not get the woman’s contact information.

“I felt they should have had her still. It’s frustrating. You gave away my dog,” she said.

VRCC said it couldn’t comment on an ongoing police investigation. The dog is now considered stolen.

“The thing is she does have a family. And we do love her and we miss her so much,” Naylor said.

Naylor said the hospital has surveillance video of the woman who drove away in a white Nissan Juke with a partial plate of 785.

Anyone with information is asked to call the Westminster Police Department.