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Widower gets charged $853 ‘rebooking’ fee when wife dies before cruise

LOVELAND, Colo. -- A Loveland man had just lost his wife only to be dealt another painful blow.

He received an $850 charge from Viking River Cruises because his late wife wasn't going on the prepaid trip.

Tom Ast contacted the FOX31 Denver Problem Solvers after going around and around with the cruise line.  He said he got nowhere.

At one point, he was told if he didn't pay the "rebooking" fee, he would lose the money he already paid for the nearly $11,000 cruise.

Heidi Hemmat has the information in her video report as well as the results of her contact with Viking River Cruises.