DENVER -- The Denver Better Business Bureau (BBB) is calling out a company claiming to do business in Denver after claims it scammed customers out of money and cheated them out of a trip.
The BBB says they have received multiple reports on the ‘The View Travel Company’ that shows a pattern of disappearing after collecting money from unknowing customers.
Last month all Tonya Hindes could think about was her upcoming family vacation. But recently that trip has turned from day dream to total nightmare. Hindes says it all started when she came across a travel ad.
"We went ahead and booked this. Everything seemed legitimate,” explained Hindes.
She used the company in question to book a cruise to the Caribbean or so she thought.
"Within several days I wasn't contacted by someone to go ahead and book the cruise which was supposedly the next step that was supposed to happen,” she added.
Hinde says when she finally heard back she was told to fill out a form. At that point the company would reportedly be able to make the reservation. But after several emails and calls Hinde says she got nowhere.
“I never had anyone ever call me,” Hindes explained.
It was enough for Hinde to take her business elsewhere. She says she asked for her money back.
"There has been absolutely no response,” Hinde recalled.
She filed a complaint with the Denver BBB office and it turns out it wasn't the only one.
“This company already has nine complaints against them and their pattern of complains is that they are unresponsive and they are taking these thousands of dollars,” explained Erin O’Neil, spokeswoman for Denver BBB.
A team of investigators did some digging and found that the address listed for the company on Broadway in Downtown, isn`t their office. O’Neil also says they learned ‘The View Travel Company’ isn't registered though the Colorado Secretary Of State office, a requirement for any company doing business in Colorado.
“It's them taking advantage of these consumers by posing as a travel agency,” she added.
O’Neil says the BBB has not heard back from ‘The View’ after several attempts to contact the company.
Meanwhile customers like Hindes are left to deal with the ordeal and no vacation.
"I feel horrible. And I also feel horrible that my sister who is 68-years-old is not going to be able to go as well,” added Hindes.
FOX 31 Denver left a voicemail for a number listed for The View Travel Company and as of Thursday night have not heard back.
The BBB is hoping to reach a company representative and hopefully resolve the complaints and get these customers their money back. O’Neil wants to remind the public to do their research on a company before signing into any deal or making any monetary transactions.