KFC accused of kicking out girl, 3, scarred in pit bull attack

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JACKSON, Miss. — The outrage came hard and fast after a 3-year-old girl badly scarred and wearing an eye patch because of a pit bull attack was apparently asked to leave a KFC restaurant because her appearance upset other customers.

After social media users opened fire on the restaurant, calling for a boycott, the apology from the chain came quickly too.

The company said it will donate $30,000 to assist with the girl’s medical bills.

“The entire KFC family is behind Victoria,” company spokesman Rich Maynard said.

‘Her face is disrupting our customers’

Victoria Wilcher was mauled by three pit bulls a few months ago, causing her to need regular medical treatment. After a doctor’s visit last week, grandmother Kelly Mullins took the child to a KFC in Jackson, Miss.

“I ordered a large sweet tea and her some mashed potatoes and gravy because she was hungry,” Mullins told WAPT.

“She was on a feeding tube at the time, but I figured she could just swallow (the potatoes). They just told us, they said, ‘We have to ask you to leave because her face is disrupting our customers.’ (Victoria) understood exactly what they said.”

Victoria cried all the way home, Mullins said.

“She’s got a lot of surgeries to go through and she won’t even look in the mirror anymore,” Mullins told WAPT. “When we go to a store, she doesn’t even want to get out (of the car). She’s 3 years old and she’s embarrassed about what she looks like. She’s embarrassed and I hate it because she shouldn’t be. It ain’t her fault.”

Anger online

Victoria’s family recounted the incident in a Facebook page set up to raise money for her medical expenses.

“Does this face look scary to you?” the family posted on the Victoria’s Victories Facebook page. “I personally will never step foot in another KFC again and will be personally writing the CEO.”

The anger spread.

“As soon as we were notified of this report Friday, we immediately began an investigation, as this kind of hurtful and disrespectful action would not be tolerated by KFC,” the company said. “Regardless of the outcome of our investigation, we have apologized to Victoria’s family and are committed to assisting them.”

A horrible attack

Authorities said Victoria was attacked in April while visiting her grandfather, from whom Kelly Mullins is divorced.

One of the dogs ripped open the front door and two other dogs dragged her into the back yard, WAPT reported.

The dogs bit the girl all over, but especially on the face. She has severe facial scars and lost sight in her right eye and the ability to move the right side of her face, Mullins told WAPT. She wears an eye patch with a cartoon character on it.

The three dogs that attacked Victoria were killed. The grandfather, Donald Mullins, and his girlfriend were arrested on child endangerment charges, WAPT reported.

Meanwhile, the Facebook page got lots of attention, with almost 49,000 “likes” by early Monday morning.


  • Sharon Tuley

    KFC’s response to give the little girl $30,000 towards medical bills is outrageous!!!! Such a statement is pouring salt in the wound, it is directing its actions towards an injury; not to the malicious behavior of their staff. Furthermore, by KFC making a “specific directed” compensatory award, it too probably comes with strings attached that the money would be placed in a special account which would be overseen by KFC attorneys, and “medical” expenses would be the only reimbursements made (a conditional award). If the owners of the dog that attacked the little girl have insurance they would be first in line to pay for her extraordinary expenses and care. This is not right, and that is why I do not support or patronize such large “multi-business chain stores”, because if they treat patrons this way, you can only imagine how they treat their own staff. BOYCOTT KFC, TACO BELL, LONG JOHN SILVERS! The money all flows up to the same corporate entity.

    • Mary

      This article stated that KFC hasn’t even finished their investigation (or are you suggesting that everyone who works at that store be summarily fired, not just the person who told the grandmother and child to leave?), yet the company is already helping with the medical bills. Other articles have stated that the company is going to give “sensitivity training” to their employees as well. How much more do you expect them to do at this point? I’m not saying that the person who ejected the grandmother and child (most likely because he or she was the one who was uncomfortable) was right – in fact I believe the person was clearly wrong – but KFC is trying to help (and if you think that health insurance covers all the expenses, you haven’t had to go to a doctor for anything other than checkups – even folks with coverage have declared bankruptcy due to high co-pays).

    • Scott

      What I find truly outrageous in KFC’s response is that they didn’t require the payment figure to be kept private. What it really makes me want to do is go to every public place I can with a loved one who was recently injured to see if I can’t get their medical bills paid for through some idiot’s actions.

      Also, while it may not be the best business practice in today’s social media sensitivity training through group-assault mentality, most businesses in this country still have the right to refuse doing business with anyone. The fact that they are so readily willing to throw $10’s of thousands of dollars at this really raises an eyebrow.

  • VoiceOfReason

    I really don’t understand how this child’s appearance could be bothersome to someone except maybe to make them sad. She does not look disturbing or scary, but it’s apparent that she’s obviously been through something no child should ever endure. She’s still a very pretty little girl, just with some scars. I’m glad that they have donated towards her medical care as they investigate and I hope the employee that was so callous is terminated. I’m certain KFC has no policy that would make this behavior ok, this was the act of one uncaring individual. I think people need to focus more on the person responsible for this and less on who happened to be their employer. KFC did not do this, one stupid, uncaring individual did.

  • Debora Beck-Massey MPA/MNM

    This is the actions of staff that have not been trained on disability awareness. Few businesses do. This little girl and other are covered under the American with Disabilities Act, the refusal and removal by the employees constitutes discrimination because of her disabilities. This is no different than refusing to serve someone without limbs, disfigured from war or other ‘dis’ abilties. The actions of this company are an attempt to stop a lawsuit under the ADA. This company and other need to put in writing that they will train all employees new and old on disability awareness and reasonable accommodations to stop these actions from happening. The ADA has been in effect for over since the 90’s but everyone thinks its just for mobility access, it is for ALL access.

  • NIMA

    KFC is disgusting food anyways. This just adds to why I don’t like their food and maybe my mom will stop eating there too after she sees their employees and other customers, are just as disgusting as their food. Also the fact that obviously /NO ONE/ stood up for the little girl. If they had I’m sure that would have been mentioned. Instead they all accepted it. Surely if I had been in there (again for my mother who has some ridiculous fascination for the food), I would have made them ban me as well with the choice words I’d have to say. I’m sure then the other customers would have had a strong word to say with being yelled at to try and justify their lunatic thinking.

  • annpirie

    I think she looks absolutely beautiful. I find this story to be hard to believe. Who would not know better than to insult a patron.

  • Anonymous

    where were the parents when these dogs ripped open the door and drug the poor girl to the backyard and continued to bite her?

  • Robert Storms

    The people responsible for telling this girl should be fired. The $30,000 is not enough. They should pay all her bills and she should get KFC free for life. If she ever goes to KFC again. For the embarrassment she received. I’d never go to a KFC again.

  • Nade Mchale

    !) KFC has terrible food 2) what kind of human would even go up to some one and say that 3) Karma KFC worker!!! 4)where are all the people with the pitbull pics on how sweet those dogs are. Big percent of Those dogs go crazy at a certain age. no matter how you raise them!

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