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Dealing with difficult people

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It's like a scene straight from the movie The Devil Wears Prada, in which Meryl Streep plays a difficult person who not only commands attention, but thrives on intimidation.

Difficult people are everywhere: at the grocery store, next door, at work. They will never go away, so it's important to learn how to handle them.

Communications expert Dr. Audrey Nelson joined us Tuesday to tell us how.