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State: 44,000 accounts created, 3,000 enrolled on healthcare website

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(Photo: MGN Online)

DENVER — Connect for Health Colorado released on Monday metrics detailing the first three weeks of the health insurance exchange’s operations.

“Colorado’s health insurance marketplace has seen steady interest since our launch,” CEO Patty Fontneau said. “In our first three weeks in business, we have had over 300,000 visitors to our site, with over 40,000 consumers creating accounts to purchase insurance.”

The site, organized under the new Affordable Care Act, has seen 316,326 unique visitors so far, organizers said. In all, 44,935 accounts were created and 3,164 people have enrolled in health insurance programs.

Open enrollment continues until March 31, 2014. Individuals and families can choose from up to 150 private health insurance plans from 10 carriers, and small employers can create small group plans from up to 92 health insurance plans provided by six carriers.

The marketplace’s customer service center is open from 7 a.m. until 8 p.m. Mondays through Saturdays at 1-855-752-6749.

Other key statistics, gathered from Oct. 1 through Oct. 26.,  are as follows:

Availability of website: 98.9 percent

Web pages serviced within 5 seconds: 99.6 percent

Total calls and chats serviced: 30,862

Average call and chat wait time: 4 minutes 28 seconds

Percent of calls answered within 20 seconds: 43 percent

Average call and chat length: 14 minutes 31 seconds

2 comments

  • Doug Smith

    The cost for taking the penalty the first year is $99. VS. spending $6000 on insurance that I would not use otherwise or be able to afford.
    Obamacare is a joke. Time for people to send the message that we will not stand for this nonsense.
    The website has seen interest until people realize how much it costs, then they start reading what the penalty for not picking up insurance is.

  • Gman

    To be accurate the penalty is $95 or 1% (per person) of your annual salary. A max of $285. Which ever is higher?

    The penalty goes up to $695 or $2.5 (per person) by 2016. A max of $2,085.

    In 2017 it will be adjusted by the cost of living.

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