AURORA, Colo. -- A Colorado based chicken company is investigating a customer's claim of finding a nail hidden deep inside a package of skinless chicken.
"I thought it was a bone because of where it is...but it turns out it was a hammering nail," said Sgt. Alex Blakeslee of Aurora.
Blakeslee reached out to Red Bird Farms of Englewood for help after he discovered a nail wedged deep inside a piece of boneless skinless chicken breast. Blakeslee showed FOX 31 Denver an email sent to the company in late August that showed pictures of the incident.
"We are confused about how it could happen," said Chris Delaney, operations manager of Red Bird Chicken.
The company, which is headquartered in Colorado, gave a detailed and all-access look into the facility including the process in which the company scans chicken in a state-of-the-art metal detector.
"I'm not trying to say the person is wrong or it didn't happen, it's confusing I guess more than anything." added Blakeslee.
The company apologized to the customer on Monday citing a communication mix-up for not replying earlier. Following the complaint, Red Bird Farms has also launched a voluntary investigation into the scanning process.
"I'm not going to let one incident ruin my experience," added Sgt. Blakesley who plans on purchasing more poultry from the company in the future.