Hickenlooper looks to shorten DMV wait times

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DENVER -- During his two terms as mayor, John Hickenlooper made good on a campaign promise and lowered the cost of parking at meters downtown.

Now, as governor, the former restauranteur is latching on to another potentially crowd-pleasing idea, improving customer service at Colorado DMV offices.

"You talk to us in two or three years from now, people are going to be just dying to renew their driver's licenses," Hickenlooper told FOX31 Denver Thursday afternoon as he toured the DMV office in Lakewood, where the state's new "Wait Less" program is being piloted.

The program will institute new computerized check-in kiosks like the ones used at airports that will reduce lines and let multiple people check in at the same time. Residents will also be able to schedule appointments online just as customers do at Apple retail stores.

Barbara Brohl, Director of the Dept. of Revenue, said more upgrades are likely once the kiosks are in place.

“We should soon be able to help our customers change addresses, register to vote and renew online at the kiosks,” Brohl said. “We also hope to add customer text message notifications, so people can avoid waiting on site. With a text message, they can be called back just in time to be at the front of the line.”

The "Wait Less" kiosks are already in place at the Lakewood office and will be introduced at the Denver Central Driver's License office by summer and at 11 other DMV offices by the end of the year.

"If we can cut the wait times, people are going to be happier, the people around them are going to be happier," Hickenlooper said. "If we can do that in enough different places, people will start to believe in government again."

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